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“Creating Predictable,
Positive Experiences
That Consistently Meet or Exceed
Customer Expectations…Every Time.”
Customers are more knowledgeable then ever, and they expect high-quality, consistent service from their service providers. With so many options available in the current marketplace, consumers are more demanding when results have not met or exceeded their expectations. To sustain a competitive advantage, it is imperative to have properly trained, empowered employees interacting with the customers.
Providing member-focused service not only enhances a credit union’s reputation, but also retains members. Consequently, the credit union must invest in getting their front line and support people internally aligned in their use of common skills and language necessary to provide excellent service to both internal and external customers.
A+ Service Excellence is a two (2) day seminar focused on developing and maintaining relationships with customers. This seminar series was developed in 1994, and has had a dramatic impact on service levels and employee satisfaction. Invest in your credit union’s front line and empower your employees with the necessary skills to provide A+ service.
For more information please contact Edward Hamp at (813) 383-2315
or email: ehamp@tampabayfederal.com
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